This process map will also usefully include those stages when there is no legal involvement. But whether it’s drafting or reviewing contract wordings, advising on an acquisition or running a dispute, it is possible to break the process down into the different stages when a lawyer is involved (and how). The legal team will advise a range of in-house ‘clients’ in different contexts. For legal services, though, the process may not always be so clear. In manufacturing, the stages of production are usually clearly defined. The starting point is to identify the process. This requires the elimination of waste or inefficiencies in a business process so as to provide increased client satisfaction, profitability and value. Over the years, a number of variations on the theme have been developed, such as Six Sigma, Lean Six Sigma, Just-in-Time and TQM (Total Quality Management).Īlthough Lean encompasses different methodologies, the underlying principle is continuous improvement. In the 1980s, companies such as Motorola and GE adopted the highly effective manufacturing processes developed by Toyota and other Japanese companies with the intention of improving productivity, profitability and competitiveness.Ī key principle was the elimination of waste in the production process. It originated in manufacturing but has since been adopted by other sectors, including in the delivery of professional services. Lean is a business methodology that was developed to improve productivity. GCs and Heads of Legal know their teams need to provide excellent legal advice, a first class service and demonstrate how these provide value to their organisation.
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